Returns & Refund Policy
Due to the perishable nature of our artisanal baked goods, we cannot accept physical returns once a product has left our bakery. If you are unsatisfied with the quality of your order, please contact us within 24 hours of receipt for a replacement or store credit.
Contact Our Team
Email our customer support or visit our storefront within 24 hours of receiving your order to report any issues with your baked goods.
Provide Documentation
Please include your order number and clear photographs of the product and packaging to help us understand the concern.
Quality Assessment
Our pastry chefs and management will review your request to determine if the product met our high standards for freshness and decoration.
Resolution Process
Once approved, we will issue a full refund to your original payment method, provide a replacement, or apply a credit to your next McArthur's Bakery purchase.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing